Shipping & Returns
We take great care in ensuring your wines arrive safely and in perfect condition. If you have any questions about your order or shipment, please don’t hesitate to reach out.
We’re here to help
Shipping
Our priority is to uphold the quality of the wine by selecting the most appropriate shipping and delivery service available while being environmentally conscientious. All shipments are packed and shipped in Green Cell Foam (an environmentally sustainable packaging that provides thermal and structural protection during transit) and are shipped from temperature-controlled facilities in California. You will be notified by email and/or text when your wines are shipped, which will include tracking information for the selected carrier. Deliveries require an adult signature, 21 years or older, upon delivery. Business addresses are preferred.
In effort to protect your wine, please be aware that your order may be held for ideal weather and shipping conditions. Our dedicated shipping and logistics team will monitor weather prior to shipment and make upgrades as needed.
Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.
Domestic Shipping Overview
• Wine orders may be split into multiple shipments due to state laws regulating volume.
• Shipping fees are autogenerated by region and are unique to each carrier.
• Preferred ship date or carrier may be requested by members – enter in “Order Notes” upon checkout.
• If there is no preference, regional carriers are auto-selected based on safeguarding the quality of the wine.
• The ship date may be delayed based on forecasted weather, during transit, or at the final delivery destination.
• The winery cannot be held accountable in the event of weather conditions that arise during transit or upon delivery.
• Our default shipper will be FedEx or UPS 2-Day. Shipments within CA, OR, NV are sent UPS Ground unless otherwise specified. Please contact the winery directly if you have questions regarding delivery to your address.
• Due to storage restrictions, pickup at the winery is not available. Should you wish to pick up your order at our fulfillment warehouse, please contact us at pm@petermichaelwinery.com or 800-354-4459. A packing fee will be applied.
International Shipping Policy
We ship wine directly to most countries, with a few exceptions including Mexico, Chile, Brazil, China, and others. If your country does not appear at checkout, please contact us directly to confirm availability.
Our primary carrier is FedEx International Priority, though UPS may be used where applicable. Your initial order will only be charged for the wine. Shipping costs will be calculated separately and invoiced after your order is submitted. We reserve the right to adjust the shipping method as needed to ensure timely and secure delivery.
If your destination country imposes duties, taxes, or import fees, the recipient is solely responsible for those charges.
Using a Third-Party Shipping Agent
In some cases, due to customs requirements or limited carrier options, you may prefer to contract with a third-party shipping agent to handle logistics and customs clearance. If you choose this option, you must coordinate directly with your agent and provide your own method of payment for their services. The winery cannot act on your behalf in these arrangements.
We recommend requesting a written quote from your shipping agent that includes all shipping charges, duties, taxes, and related fees prior to finalizing your agreement.
Once your wine is delivered to your designated U.S.-based shipping agent, title and responsibility for the wine transfer to you. At that point, the winery is no longer responsible for the wine’s condition or safe transit. You and your agent are responsible for complying with all applicable U.S. laws and the import regulations of the destination country.
Any additional fees incurred—whether from your agent or foreign customs authorities—are your responsibility and may be billed separately.
Returns
Peter Michael Winery is committed to the production of high-quality handcrafted wines and your satisfaction is our goal. All Peter Michael wines are stored in a temperature-controlled environment and are in excellent condition when they leave the fulfillment center. If you are dissatisfied with your order, please contact us within seven days of the date of your order for customer care assistance.
All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.
Shipping Damage
Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please email us immediately at pm@petermichaelwinery.com or call (800) 354-4459, so that we can pursue a claim with the shipping company. Returns for shipping damage cannot be processed after 10 days. In most cases, we will arrange to have the wine picked up. Please keep the original package and its contents exactly as you found them if at all possible. Please understand that if the broken product cannot be retrieved, you cannot receive compensation for the loss.
Defective Wine
Any return claim due to a defect in the product will be addressed on a case-by-case basis. The winery may replace the bottle or issue a credit if inventory is not available. In some cases, the winery may offer replacement with a different vintage of the same wine.
To initiate a claim, please keep the bottle, its unused contents and the cork. Wine or other items should not be returned without prior approval from the winery. To process a return, contact the winery at (800) 354-4459 or pm@petermichaelwinery.com. Please provide the following information:
Customer name and address
Date of Purchase
Location of Purchase
Product name and vintage
Reason for concern
Refused Shipments
For all orders that are shipped and refused the customer will be credited the cost of the product minus any and all shipping charges.